{"content":"[Disclaimer]\nThis document has been machine translated for your convenience. ISIS Korea, Inc. does not provide any warranty regarding the accuracy or completeness of the machine translation. The original Korean version takes precedence.\n\n[Privacy Policy]\nISIS Korea, Inc. (hereinafter referred to as the \u201cCompany\u201d) is committed to protecting your personal information in compliance with the Personal Information Protection Act and related laws and regulations. The following is our policy on how we collect, use, provide, and protect the personal information you provide when using our real-time translation quotation service (the \"Service\").\n\nArticle 1 (Purpose of Processing Personal Information)\nWe process personal information for the following purposes. The collected personal information will not be used for purposes other than those stated, and consent will be obtained in advance if the purpose of processing changes.\n1.\tService delivery and operations\no\tWe process your personal data in order for you to select the translation product you want, get a real-time quote, order and pay for the translation product.\n2.\tCustomer support and complaint handling\no\tWe process personal data to respond to inquiries and complaints, resolve problems and mediate disputes that arise during the use of the Service.\n3.\tFulfill legal obligations\no\tWe process personal information for record-keeping, tax reporting, and accounting purposes as required by applicable laws, such as e-commerce laws and consumer protection laws.\n4.\tService improvement and analytics\no\tWe process personal information for statistical analysis purposes to improve the quality of our services, analyze user needs, and provide customized services.\n5.\tSecurity and system administration\no\tWe process personal information for the purpose of operating security systems and managing log records to prevent unauthorized access and misuse of our services.\n\nArticle 2 (Items of Personal Information Processed)\nThe personal information we process includes\n1.\tRequired information\no\tYour name, affiliation, email address, phone number, translation request, and any other requests you have.\no\tPayment information: information about your payment needs, including various payment services, credit cards, etc.\n2.\tInformation collected automatically\no\tIP address, cookies, service usage history, browser information, access device information\n3.\tAbout payments\no\tDetails required to authorize payments and process refunds\nThe Company collects only the minimum amount of personal information necessary for the smooth provision of the Service, and must obtain your consent when collecting personal information. You should understand that you may withdraw your consent to the collection of personal information if necessary, in which case your use of the Service may be restricted.\n\nArticle 3 (How we collect personal information)\nWe collect personal information in the following ways to provide our services and meet your needs, each of which complies with due process under the law and prioritizes your rights.\n1.\tInformation provided by the user\no\tInformation entered directly by the user during the translation quote request and checkout process \n\uf0a7\tExample: Name, affiliation, email address, phone number, content of translation request, payment information, etc.\no\tProvide additional requests and references to use the service \n\uf0a7\tExamples: sample translated documents, specific glossaries, translation preferences, etc.\n2.\tAutomatically collected information\no\tInformation that the system automatically collects in the course of your use of the Services \n\uf0a7\tIP addresses: Record where you're connecting from and troubleshoot security issues\n\uf0a7\tCookies: Provide personalized services and maintain user preferences\n\uf0a7\tService usage history: time spent on the service, page views, click events, etc.\n\uf0a7\tBrowser and access device information: Analyze your environment to optimize user experience\n\uf0a7\tLog data: Analyze service failures, improve performance, and detect anomalous access\n3.\tInformation collected during the customer consultation process\no\tInformation provided by you during the support process \n\uf0a7\tFor example, additional personal information and requests collected through email inquiries, phone calls, chat sessions, etc.\no\tMore about handling complaints and resolving disputes \n\uf0a7\tExample: Complaints, requests, supporting documentation, etc.\n4.\tCollection through third parties\no\tWe may collect information from payment gateways and partners that is necessary to provide our services, but only with your consent. \n\uf0a7\tFor example, payment confirmation information, refund request history, etc.\nWhen we collect your personal information, we explain our purpose clearly and collect only the minimum amount of information. The information collected is handled securely and in compliance with applicable laws, including the Personal Information Protection Act.\n\nArticle 4 (Retention and Use Period of Personal Information)\nThe Company retains personal information for a certain period of time and then destroys it in accordance with laws and internal policies.\n1.\tStatutory retention periods\no\tRecords of contracts or withdrawals: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)\no\tPayment and billing records: 5 years (Consumer Protection in Electronic Commerce etc. Act)\no\tRecords of consumer complaints and dispute handling: 3 years (Consumer Protection in Electronic Commerce, etc. Act)\no\tWebsite access logs: 3 months (Communications Privacy Act)\n2.\tPost-objective retention period\no\tWhen the need for service provision and aftercare has ended, they are moved to a separate repository and destroyed according to internal policies.\n\nArticle 5 (Provision of Personal Information to Third Parties)\nIn principle, we do not provide your personal information to third parties, except in the following cases.\n1.\tTo comply with a legal obligation\no\tIf requested by law enforcement or required to do so by legal process\n2.\tIf it is necessary to provide the service\no\tProvide payment gateways and other partners with the minimum information they need to provide their services.\n3.\tYou have the user's informed consent\no\tYou have given your prior express consent to provide personal information.\n\nArticle 6 (Outsourcing of Personal Information Processing)\nThe Company may outsource the processing of personal information for the operation and management of the Services, and will comply with the following\n1.\tCustody content and custodians\no\tPayment processing: various payment services and credit card companies, etc.\no\tData storage and server operations: Google Cloud\n2.\tConsignment management policies\no\tEnter into privacy agreements with outsourcers, and conduct regular controls and oversight.\n\nArticle 7 (Your Rights and Obligations)\nYou have the following rights with respect to your personal information, and we are committed to protecting these rights. You must also fulfill your responsibilities and obligations to protect your personal information.\n1. Your rights\nYou can exercise the following rights\n1.\tRequest access to your personal information\no\tYou can request access to your personal information that we hold about you.\no\tA request for access to your personal data can be made for information you have provided, records collected and processed, and usage history.\n2.\tRequesting correction and deletion of personal information\no\tIf your personal information is inaccurate or has changed, you can ask us to correct it.\no\tYou can request erasure of your personal data when the purposes for which it was processed have been fulfilled or it has become unnecessary. However, deletion may be restricted if we are required to retain information by law.\n3.\tRequest to stop processing personal information\no\tIf you do not consent to the processing of your personal data or want it to stop, you can ask us to do so.\no\tA request to stop processing can apply to any processing activity, including the use, provision, or storage of personal data.\n4.\tWithdrawing consent\no\tYou can withdraw consent to the processing of your personal information that you have previously provided.\no\tIf you withdraw your consent, the processing up to the time of withdrawal will be recognized as lawful.\n5.\tAppeals and exercising your rights\no\tIf you have a complaint about the processing of your personal information, you can raise it with us.\no\tIf necessary, you can file a complaint with the Privacy Commissioner or a competent supervisory authority .\n2. Your obligations\nYou must fulfill the following obligations in good faith with respect to your personal information.\n1.\tProvide accurate information\no\tYou have an obligation to provide accurate and up-to-date personal information.\no\tThe Company is not responsible for any problems caused by the provision of incorrect information.\n2.\tProtecting the privacy of others\no\tDon't use or provide anyone else's personal information without authorization.\no\tYou are solely responsible for any legal consequences of violating the privacy of others.\n3.\tManaging personal information\no\tWhen using the Services, you must keep your personal information secure and not share or disclose it to others.\no\tIf you suspect that your personal information has been stolen or compromised, you must notify the Company immediately.\n4.\tLegal compliance\no\tComply with privacy laws and applicable statutes and follow the company's privacy policy.\nWe support you in exercising your legitimate rights and may hold you liable for any problems caused by your breach of your obligations.\n\nArticle 8 (Procedures and Methods of Destruction of Personal Information)\nWe will promptly destroy personal information when the retention period has expired or the purpose of processing has been fulfilled.\n1.\tDestruction procedures\no\tPersonal information is moved to a separate DB after the purpose of processing ends and is stored for a certain period of time in accordance with internal policies before being deleted.\n2.\tDestruction methods\no\tElectronic files: Irretrievably deleted\no\tWritten materials: Shred or incinerate\n\nArticle 9 (Technical and Administrative Measures to Protect Personal Information)\nThe Company takes the following measures to ensure the safety of personal information.\n1.\tTechnical measures\no\tStore and transmit personal information encrypted\no\tInstall and periodically check security programs\n2.\tAdministrative actions\no\tMinimize access to personal information\no\tConduct regular security training and audits\n\nArticle 10 (Use and Management of Cookies)\nWe use cookies to provide personalized services.\n\u2022\tCookies can be rejected or deleted through your browser settings.\n\u2022\tIf you refuse to store cookies, you may be limited in your ability to use some of our services.\n\nArticle 11 (Privacy Officer)\nThe Company has designated a Privacy Officer to oversee and be responsible for matters related to the protection of personal information.\n\n- Personal Information Protection Officer: Seok Keun Jang\n- Phone Number: +82-2-3787-0106\n- Email: tax@isiskorea.com\n\nArticle 12 (Privacy Policy Changes)\nThe Company may revise this Policy in response to changes in laws and regulations or revisions to internal policies, and will notify you in advance of any revisions.\n\nThis Privacy Policy is effective as of December 10, 2024."}